Freedom Village Manager, Life Care Services, Tops Satisfaction Rankings for 5th Year
Read our latest mention at Montco.Today.
From the article:
Life Care Services, an LCS Company and the management firm behind Freedom Village at Brandywine, has once again been recognized as the leading provider in resident and customer satisfaction among independent senior living communities in the U.S.
This marks the fifth consecutive year that the company has received this prestigious accolade from theJ.D. Power 2023 U.S. Senior Living Satisfaction Study.
Notably, the Freedom Village manager also clinched the top spot in customer satisfaction among Assisted Living/Memory Care Communities this year, further cementing its position as the most awarded Senior Living Provider in the country
In the Independent Living category, Life Care Services secured the highest scores in all six factors of resident satisfaction: dining, community building/grounds, resident apartment, price paid for services received, community staff, and resident activities.
In the Assisted Living/Memory Care category, Life Care Services outperformed other providers in five of the six factors of resident satisfaction: dining, community building/grounds, price paid for services received, community staff, and resident activities.
Joel Nelson, CEO of LCS, the parent company of Life Care Services, expressed his gratitude for the recognition.
“Receiving this recognition from J.D. Power, a globally respected consumer insights organization, underscores our commitment to our residents and their families,” said Nelson. “For five consecutive years, nearly 40,000 residents have expressed their confidence in our company and our communities. I couldn’t be more thankful for our team members for their hard work and dedication.”
Life Care Services provides senior living management solutions to over 140 communities nationwide, including Freedom Village at Brandywine. The company’s solutions include the LCS Signature Experiences, designed to elevate hospitality and ensure quality care.
The J.D. Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living, or memory care senior living community within the previous three years.
The study offers a comprehensive analysis of the senior living industry, providing valuable insights into the satisfaction levels of residents across the country.
Freedom Village at Brandywine, under the management of Life Care Services, continues to strive towards providing excellent service and enhancing the lives of its residents.
With these latest accolades, the community continues to demonstrate its commitment to maintaining the highest standards of resident satisfaction and care.
